2019 CSCE Annual Conference - Laval (Greater Montreal) Conference
Dr. Arnold Yuan, Ryerson University
Dr. james Smith
Level of service (LOS) is a measure of the user satisfaction and asset condition. This research focuses on the definition of (LOS) using performance measures for different types of assets including Roads, Bridges, Water and Waste water. Factors impacting LOS are identified. A comparative study is conducted between current practice and researcher’s point of view to determine performance measure indicators for different asset classes. This research emphasizes on the review of the definitions and measurements of LOS that were employed by a large number of Asset Management Plans (AMP) developed by municipalities in Ontario. The reviewed studies indicate lack of well-defined connected indicators for measuring LOS. The main finding of this study is providing clear definition for LOS for different type of assets. The study is expected to help asset managers in setting-up an effective municipal asset management plan.