2019 CSCE Annual Conference - Laval (Greater Montreal) Conference
Dr. Forgues Daniel, Ecole de technologie supérieure
Airports are complex and dynamic, a multiple stakeholder environment which demands a great effort from the project actors when running an infrastructure intervention. Developing strategies to manage stakeholders within the project activities is fundamental to achieve project goals, especially concerning to the decision-making process, which in airports should be as assertive as possible due to the numerous interferences a project can have on their operations. This is where new technologies like Building Information Modeling (BIM) assume its strategic role, contributing to the project providing good quality information that helps the decision makers. The assumption of this study is that, with better-quality information, the communication process will be improved, helping to efficiently manage stakeholders during the project. To verify this impact on stakeholder management when running projects with BIM, a case study was chosen, and a series of semi-structured interviews were made with the main airport stakeholders, internal and external to the project. The findings from the interviews were combined with concepts from previous research on the airport industry, construction industry and project management, focused on stakeholder management, to come up with the results of this study. The final result suggests an improvement of stakeholder management achieved by: a significant improvement on understanding, since BIM might create a common language that align all stakeholders’ perception about the project; a creating of a collaborative environment that allows trustful relationships be built; a creating of a sense of project ownership, promoted by a creating of an airport project community; an improved engagement due to the better understanding, the collaborative environment, the community sense. These findings were validated with two specialists in airports domain. Future research could embrace the aspect of organizational and individual behavior and resistance to change impacting to achieve the full benefits of BIM technologies concerning stakeholders’ management.