2019 CSCE Annual Conference - Laval (Greater Montreal) Conference
Dr. Brenda McCabe, University of Toronto
Dr. Douglas Hyatt
Interpersonal conflicts at work (ICW) has been widely regarded as a job stressor; relatively few research studies have been conducted to measure ICW in the construction industry, not to mention the comparison studies of the conflict level on construction sites over time. ICW mainly has two forms on a construction site: conflicts with supervisors (ICWS) and conflicts with coworkers (ICWC). This study compared the occurrences of ICWS and ICWC on construction sites and correlated ICW with safety incidents, based on two survey datasets collected from 2004 to 2006 (911 surveys) and 2013 to 2016 (1281 surveys) on Ontario construction sites. Less ICW were found, compared with ten years ago. Positive correlations between ICW and safety incidents were confirmed for both datasets. Less work pressure reported on Ontario construction sites may explain the decrease of conflict level. Future study may focus on building conflict management scales and test their influence on ICW on construction sites.